Complaints Policy

 

  1. Introduction: This document set out our complaints policy. If you are a User of WankFans, this Complaints Policy forms part of your agreement with us.
  2. Who we are and how to contact us: WankFans is operated by S.C VIXEN’S SRL. We are a company registered in Romania with company registration number 24632616 and we have our registered office address at JUD. IAȘI ,SAT. VIȘAN, COM. BÎRNOVA, STR. AUREL VLAICU, NR. 4 ET.2, AP.4 CAMERA 1 (zip code: 707041).
  3. Interpretation: In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in England.
  4. Who can use this Complaints Policy? Whether or not you are a User of WankFans, you can use this Complaints Policy to alert us to any complaint which you have relating to WankFans.
  5. How to make a complaint: If you have a complaint about WankFans (including any complaint about Content appearing on WankFans or the conduct of a User), please send your complaint to [email protected] including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.
  6. If you are unable to contact us by email, please write to us at the following address: JUD. IAȘI ,SAT. VIȘAN, COM. BÎRNOVA, STR. AUREL VLAICU, NR. 4 ET.2, AP.4 CAMERA 1 (zip code: 707041).
  7. How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual Content under section 5 above:
    1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
    2. if we require further information or documents from you, we will contact you to let you know;
    3. we will in good faith investigate your complaint within seven (7) business days;
    4. if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;
    5. if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
  8. Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.
  9. How we will deal with complaints related to copyright infringement: Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.
  10. How we will deal with other complaints: Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:
    1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
    2. if we require further information or documents from you, we will contact you to let you know;
    3. we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on WankFans and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content;
    4. we are not obligated to inform you of the outcome of your complaint.
  11. Unjustified or abusive complaints: If you are a User of WankFans, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.

 

Appeal Policy

 

We hide content (example: photo, video, comment, post) or remove it from WankFans when we find that it goes against our Terms And Conditions. Our Terms And Conditions define what is and isn't allowed on WankFans, and they apply worldwide. They're designed to encourage expression and create a safe environment on WankFans.

We know we don't always get it right when we decide to take something down. If your content was taken down and you think it doesn't go against our Terms And Conditions, you may be able to request a review of the content and we'll take another look at the decision we made if we can. If we find we've made a mistake, we'll let you know, and your content will be restored. For some types of content, you won’t have the option to request a review, but we're working on adding more options, so you’re able to give feedback.

To let us know when you disagree with a decision to remove your content, contact us at [email protected] and let us know.

After we review your content, you'll receive a notification that will let you know if your content is back on WankFans or if we confirmed it didn't follow the Terms And Conditions.

 

If we reviewed your content and you still don’t agree with our decision, you may be able to appeal to the Oversight Board. Keep in mind that not all decisions are eligible for appeal to the Oversight Board and the board only selects a certain number of eligible appeals, so they may not choose yours to review. You can read more about the board’s bylaws and structure or learn about them on their website.